Monthly Archives: February 2003

Knowledge Management links

Some great KM links:

KM Case Studies

The Seven Myths of KM

Standards Australia KM Framework

The Knowledge Management, Auditing and Mapping Magazine

Knowledge Mgm't Revised : Theory Doesn't Equal Practice (article dated Jan 2001!!)
(excerpt: organizations, say their users aren't interested in reusing old
data. Rather, the early KM adopters are building systems that connect
workers to resident experts on various subjects–but the knowledge exchange
occurs offline)

Organizational Story and Storytelling

McKinsey Quarterly Article on The Case for Building Online Communities
(you require premium membership to view this article)

Fall 2001 issue of the IBM Systems Journal covers KM (excellent resource!)

Cross Cultural

I got one learning from Sumita's post in XLCCM…discovering and owning up one's
own biases and prejudices often gives a worldview a much better
perspective and makes us more honest. For us Indians, educated under
a system which was set in place by a British Viceroy, I reckon we
haven't changed it much till now…

What does that give us in terms of mental models and frames of

1. The collective unconciousness of our pan-Indian culture…which
is itself such an amorphous thing … 🙂
2. The frames that our western education gives us…for those of us
who studied in "convent" colleges this manifests as an "alien"
thought over the unconscious, which we internalise.
3. The frames that popular culture gives us as we grow up, which is
very American in nature compared to 2. which is Anglo-Saxon in

Any wonder why the urban Indian experiences such an "alien-nation"
(pun intended ;0)

Capability, Competence and Capacity

To a query on HRGyan on:
1. What is the distinction between Capability, Competence and Capacity?
2. When we discuss about developing the competency, Capability of an
organization, what approaches can we take to integrate these attributes..

My reply:
Consider a glass which is half full with a liquid…

Capability : refers to the volume of the liquid
Competence: refers to the properties of the liquid
Capacity: refers to the amount of liquid that can be kept in the glass.

When you talk about developing the capability of an organization the focus
is on the breadth of skills that can be built to enable business to
profitably work. When you develop the competency of an organization you are
talking of making it possible for the business to grow faster and not just

KM and e-governance

In my understanding e-governance is the IT driven system that
connects a citizen with the State. Hence, if we have to visualise a
system it should be a one stop shop where a citizen can see the
status of his/her transactions with the state on the computer/palm
top screen.

What is the scene that knowledge management can play in this

Currently the information about an individual are kept in silos in
various state government departments. Sharing of this information
between departments is few and far between. In addition with
changing government policies new systems are being built up all the

You can go through THIS SITE
for more details.

Trust and K sharing

Hi All,
The IBM Institute for Knowledge-Based Organizations (IKO) studied the role
of trust in knowledge sharing.
Factors such as the strength of the relationship between the knowledge
seeker and the knowledge source, the difference between competence-based and
benevolence-based trust and the type of knowledge being exchanged were
Data from a two-part survey of 138 people in three companies were analyzed
to discern how trust affects knowledge sharing and how individuals evaluate
the trustworthiness of others when seeking knowledge.