Gautam Ghosh – Website

Consultant – 2020 Social

Management Consulting industry
October 2009 onwards.

2020 Social is a Social Business Strategy firm, serving Indian and international clients. We operate at the intersection of business, communities and social technologies and add value with our focus on business results. I lead the Open Organization practice which is focused on how social technologies can help organizations become transparent and collaborative

Independent OD and Training Consultant

Management Consulting industry
September 2006 – September 2009
Led business development and delivered engagements.
My expertise is primarily in the areas of capability needs assessment, gap analysis, intervention design and delivery, organisation change and transformation and capacity building.
Have developed business and led engagements across Real Estate, Manufacturing, financial services, BPO and technology industries.
Some assignments delivered while associated with Vyaktitva (suring 2008-09), performance consulting firm based out of Delhi :
• Diagnosing the culture of an FMCG company and recommending what it needs to change to drive business growth.
• Designed and delivered KRA setting and assessment programs for two telecom organizations.
• Designed, Developed and Delivered a program on HR Capability Development for the Plant HR Managers of a FMCG company
• Designed, Developed and Delivered a program on Competency Based Interviewing for the Hiring Managers and Recruiters of a Financial BPO
Other consulting assignments
• Accredited learning partner with ICICI Bank, delivering training programs to executives and managers.
• Developed and Delivered a program on Performance Management for a IT Products company
• Designed and delivered a workshop on Employment Branding and Social media for Frito-Lay India.
• Designed and Implemented a Social Media Strategy for an executive search firm
• Capability building of new employees for a professional services firm
• Addressed project managers of an Indian IT firm on using social software tools for knowledge sharing.
• Was Associated with Tvarita Consulting for HRO service and Learning and Development solution design and delivery for its clients.

Visiting HR Lecturer – Kirloskar Institute of Advanced Managemet Studies (KIAMS)
November 2006 – December 2006 ( 2 months)

Visiting professor at KIAMS for an HR elective on Performance Management and Competency Building

Manager HR - Deloitte Consulting India Pvt. Ltd.
January 2006 – August 2006

HR Manager for technology consulting (Enterprise Application) practice.
Focussed on areas like Retentions, Rewards, Performance Management and Employee Relations for around 400 ERP Consultants.

HR Generalist Advisor - Dell Inc.
January 2005 – December 2005

Focussed on a business partnering role with emphasis on talent management and development. I analyze the company objectives and improvement opportunities from a consulting viewpoint and works with my business unit to implement recommendations.

• Succession Planning
• Talent Management
• Employee Development
• Management Support
• Coaching and Consulting business leaders
• Organizational Culture initiatives
• HR issue resolution

In my earlier role I was responsible for Organizational Development (OD) activities like:

• Employee Satisfaction Surveys
• 360 degree feedback
• High Potential Talent Development
• Psychometric tools
• Team Interventions

In addition to these activites I also delivered training programs in the leadership and management development areas.

Training Development Specialist – Hewlett Packard
September 2003 – December 2004

Was leading the Management, Leadership & Professional Development of approximately 3000 employees in HP’s Business Process Delivery Organization based out of Bangalore and Chennai.

Achievements
In conjunction with the technical training team developed the training road map for most of the roles in the organization.
Developed a worldwide basic Management skills program along with the worldwide leadership development team and piloted the same.
Modification of global training into local offerings by utilizing lower cost of local vendors while keeping global quality intact.
Delivery of approximately 30 training programs per quarter with a consistent rating above four (on a scale of five)

Consultant – Individual & Organizational Development – Erehwon Innovation Consulting
August 2002 – June 2003

Training Delivery of programs like Creativity Thinking and Team Building.
Consulting assignments around Strategic Management initiatives of Clients
Research projects and setting up the firm’s website

Senior Executive – Satyam Computer Services Ltd – Now Mahindra Satyam
Information Technology and Services industry
April 1999 – July 2002 (3 years 4 months)

Initiated projects in the areas of KM, e-Learning, Competency Building and Organizational Development

Education

XLRI Jamshedpur
MBA in Human Resources
1997 – 1999

Territory Manager – Eli Lilly
Pharmaceuticals industry

I was a Territory Manager for pharmaceutical sales at Eli Lilly India in the city of Agra. Of a team of two, we managed to achieve superb growth of speciality prescription drugs upto 140% of target. Relationship management with wholesale dealers, retailers and doctors was a critical skill for success.

Front Office Supervisor – ITC Rama International, Aurangabad
Hotel and Hospitality industry

As the Front Office supervisor of the ITC hotel Rama International at Aurangabad I was responsible for guest reservations to ensure that the hotel achieves optimum room occupancy.

Education

WGSHA – Manipal Academy of Higher Education
Bachelor’s in Hotel Management Management, Marketing, Hotel Subjects
1991 – 1994

St. Francis’ College, Lucknow
ISC, ICSE
1979 – 1991