Daily Archives: May 17, 2004

Flawless Consulting Skills

One of the things I have been upto was attending a training program on “Flawless Consulting Skills” which is based on Peter Block‘s book “Flawless Consulting” and was conducted by Block’s training firm DesignedLearning. Our trainers were Nigel Tanner of BTLi and Joe Malouff of Effiqual Designed Learning Canada. Both are associates of DesignedLearning.

The focus of both the book and the training is “internal consultants” or staff functions but the process and the methodology can as well be used by independent consulants. The thing that impressed me about the training was the focus on “skill building” rather than just concepts. Even the book is very rooted in Block’s own experiences as a consultant and the focus on the process of consulting and being authentic.

Customer Experience & Silos in Management

Hey folks, sorry I haven’t been blogging for a while. Had been busy with some extra work

Ok here’s these great thoughts that I bumped into on the biz blogosphere.

Rob the BusinessPundit talks about how Ideo helps companies focus on Customer Experience and Jon at Business Evolutionist reiterates what I have always believed. The functional focus of B-schools is what I believe has been leading to the lack of Systems Thinking (no wonder that Senge’s and Hammer’s ideas seemed so radical) but Jon gives it a historical perspective…blaming Alfred Sloan for that !